Call: +44 (0) 208 905 2070/90 or [email protected]

FAQs

How to Order

Please note you can now order online, once completed you should receive your order confirmation within 24 - 48 hours to your mail box.

Minimum Order:  £300 carriage paid
Repeat orders: £100 net (minimum)
Quantity:

Minimum quantity 2 of each item

 

For items with a unit value over £20 - there is no minimum quantity.

Discount

£1000 - £2000 5% Discount
£2000 or more 10% Discount

 

Payment

Account Customers:

 For our clients who wish to open account and pay within 30 days we use HSBC factoring services, to keep this facility your payments must be on time. Late payments would result in the loss of this facility.

 Late Payment:

 Customers with account facility who pay past their due date will include additional charges, £10.00 admin fee + 2%pcm. This fee will be added to the next order.

 Proforma:

 Payment for proforma invoices can be made by

  • Credit Cards - please call our office on 020 8905 2070/90, Mon-Fri (9.30 - 17.30 GMT)
  • BACS - Account Name : NOUR London Ltd. , HSBC, Sort Code: 40-04-06, Account number : 71459384
  • International - IBAN: GD17MIDL40040671459384, Swift Code: MIDLGB2141E

 

Exclusivity

When you purchase NOUR Jewellery you will be given an exclusive 5 mile radius around your shop, that is your area. We will not sell to any other retailers within your area. This is our promise to you. In return all we ask is that you place regular orders totalling no less than £3000 annually. Should your account be dormant for more than 12 weeks, you risk losing your area to another retailer.



CARE OF YOUR JEWELLERY

All Nour products are designed to stay beautiful for many years with reasonable care. Of course you must remember that some items are more delicate than others.

 

Wearing your jewellery

 

We suggest you remove your jewellery during strenuous work or exercise as excess perspiration contains salts that may cause jewellery to tarnish and also when working with household cleaning materials. Cleaning solvents can damage both soft gemstones and metal fittings.

Remove rings before you apply hand or body creams.

Put your jewellery on after your make-up, perfume and hairspray – think of it as your crowning glory.

Remove all jewellery before having your hair styled. Chemicals used in colouring and perming agents can damage   base metals and crystals.

Please do not bathe or shower wearing your jewellery. Remove jewellery before entering a chlorinated pool or hot tub. Chlorine, especially at high temperatures, can permanently damage or discolour your jewellery.


Storing your jewellery

 

When removing necklaces, hold them at one end and gently wipe oils and dust from them, using a jeweller's cloth or other smooth, soft close woven cloth. And, gently remove any kinks from chains and check them for damage, refasten the clasps to help prevent knots and kinks.

If possible, keep jewellery items in separate compartments or bags. Pieces rubbing together may cause scratches on crystals or polished metal surfaces. When travelling or carrying your jewellery around use soft bags to protect it from knocks and scratches.

Cleaning Your Jewellery

 

A mild soap and water solution used with a soft brush effectively cleans most jewellery. Cleaners that contain abrasives (including toothpaste) can damage metals, gemstones & crystals.

Rubbing with a soft jewellery cloth is an effective way to restore the shine and lustre of your jewellery.

Don't use hard objects like toothpicks to clean around pronged settings - doing so may loosen the stone fixings.

You may gently clean your jewellery with cotton buds.

Don't soak pearl strands or other necklaces with knotted strands. Soaking weakens and stretches knotting fibres.

Towel dry or blow dry with your hair-dryer This is a critical step as it ensures no moisture is left that may cause corrosion, shortening the life of your jewellery.

If you have any questions about looking after your Nour Jewellery please email us at [email protected]