Legal on Privacy & Cookies

IMPORTANT – PLEASE READ CAREFULLY


NOUR London Ltd is committed to respecting the privacy rights of visitors to its website. This privacy policy explains how we collect, store and use personal data about you when you browse 
www.nourlondon.com (the "Website"), shop with us or otherwise provide your personal data to us.  It provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data. This policy applied regardless of how the Website is accessed and will cover any technologies or devices by which NOUR London make the Website available to you.  

You must read this privacy policy carefully and we recommend that you print and retain a copy for your future reference. By accessing, browsing or otherwise using this Website, you confirm that you have read and understood this privacy policy.  If you do not want your data to be used as set out in this privacy policy, you should not use this Website.

The personal data we collect about you

When you make purchases from NOUR London website or browse this Website, we may collect the following personal data about you: 

  • 1.your name;
  • 2.your billing and delivery postal addresses, phone (including mobile phone), fax and e-mail details;
  • 3.where you have registered with us, your user name and password;
  • 4.where you place an order with us, your payment card details;
  • 5.your communication and shopping preferences;
  • 6.your browsing and shopping activities;  
  • 7.your date of birth;
  • 8.your interests, feedback and survey responses; and
  • 9.your location

We may also collect some or all of the above personal data about you when you access and browse this Website, including when you sign up to receive NOUR London newsletters.  We may also collect some or all of this personal data from third parties who have your consent to pass your details to us. 

How we may store and use your information

NOUR London (and third party data processors acting on our behalf) may collect, store and process your personal data:

  • 1.to make this Website available to you and to provide you with content which is tailored to your individual tastes;
  • 2.to maintain any registered account that you hold with us;
  • 3.with your agreement, to contact you (including by SMS, push and e-mail) about promotional offers and products and services which we think may interest you;
  • 4.for customer satisfaction and market research purposes;
  • 5.to provide our goods and services to you and for associated purposes, including verifying your identity;
  • 6.for research, analysis, testing, monitoring, risk management and administrative purposes; and
  • 7.for any related purposes, or where we have a legal right or duty to use or disclose your information (including for crime and fraud prevention and related purposes).


In addition, we may collect anonymised details about visitors to our Website for the purposes of aggregate statistics or reporting purposes.  However, no single individual will be identifiable from the anonymised details that we collect for these purposes.

We will not disclose, sell or rent your personal data to any third party, save for any disclosures of your personal data detailed in this policy.

In the event that a third party acquires all or part of our business and/or assets, we may disclose your personal data to that third party in connection with the acquisition. Furthermore, we reserve the right to disclose your personal data to third parties as part of any business or asset sale carried out because NOUR London has gone into insolvency or any similar situation, but only where lawful and compliant  with the Data Protection Act 1998, as amended from time to time. We may also disclose your personal data where necessary to comply with applicable law or an order of a governmental or law enforcement body.  

 

Cookies

Cookie Policy

What are cookies?
This website uses cookies to collect information.  Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) as you browse this website.  They are used to ‘remember’ when your computer or device accesses this website.  The cookies are essential to the effective operation of our website and to enable to you shop with us online.  Cookies are also used to tailor the products and services offered and advertised to our customers, both on this website and elsewhere. 

Information collected
Some cookies collect information about browsing and purchasing behaviour by people who access this website via the same computer or device.  This includes information about pages viewed, products purchased and the customer journey around a website.  We do not, however, use cookies to collect or record information on users’ name, address or other contact details.  NOUR London is able to use cookies to monitor individual customer browsing and purchasing behaviour but third parties are not able to identify customers using cookies.

Who sets the cookies?
The cookies stored on your computer or other device when you access this website are set by NOUR London, our suppliers who partner with us to help deliver a high quality website and on-line shopping experience, and other third parties. 
Some cookies are set by or on behalf of NOUR London and are necessary to enable customers to a make purchases on our website. You could find the list of cookies we collect below.


What are cookies used for?

The main purposes for which cookies are used are:-

  1. For technical purposes essential to effective operation of website, particularly in relation to on-line transactions.
  2. To drive NOUR London marketing, particularly banner advertisements and targeted updates which are explained in more detail elsewhere in the Privacy Policy.
  3. To enable NOUR London to collect information about the browsing and shopping habits and activities of customers, including to monitor the success of campaigns, competitions etc. 
  4. To enable NOUR London meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies.  How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:-

For Microsoft Internet Explorer:
1.Choose the menu “tools” then “Internet Options”
2.Click on the “privacy” tab
3. Select the setting the appropriate setting

For Mozilla firefox:
1. Choose the menu “tools” then “Options”
2. Click on the icon “privacy”
3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:
1. Choose the menu Files”> “Preferences”
2. Privacy

What happens if I disable cookies?
This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off.  If you only disable 3rd party cookies you will not be prevented from making purchases on this site.  If you disable all cookies you will be unable to complete a purchase on this site.

Spoof/false emails

We will never ask you to confirm any account or credit card details via email. If you receive an email claiming to be from nourlondon.com asking you to do so, please ignore it and do not respond.

Your rights

You have the following rights:

  • 1.the right to ask what personal data that we hold about you at any time, subject to a fee specified by law (currently £10);
  • 2.the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
  • 3.the right to opt out of any marketing communications that we may send you.

If you wish to exercise any of the above rights, please contact us using the contact details.  However, if you wish to unsubscribe from e-mail marketing communications that we send you, you can most easily do this by clicking on the unsubscribe link at the bottom of any e-mail newsletter we have sent to you.

Third party sites

This Website contains links to other websites operated by third parties (including microsites).  Please note that this privacy policy applies only to the personal data that we collect through this Website and we cannot be responsible for personal data that third parties may collect, store and use through their website (including microsites).  You should always read the privacy policy of each website you visit carefully.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name

Cookie Description

FORM_KEY

Stores randomly generated key used to prevent forged requests.

PHPSESSID

Your session ID on the server.

GUEST-VIEW

Allows guests to view and edit their orders.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history, if you have asked for this.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

MAGE-CACHE-SESSID

Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-STORAGE

Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-STORAGE-SECTION-INVALIDATION

Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-TIMEOUT

Facilitates caching of content on the browser to make pages load faster.

SECTION-DATA-IDS

Facilitates caching of content on the browser to make pages load faster.

PRIVATE_CONTENT_VERSION

Facilitates caching of content on the browser to make pages load faster.

X-MAGENTO-VARY

Facilitates caching of content on the server to make pages load faster.

MAGE-TRANSLATION-FILE-VERSION

Facilitates translation of content to other languages.

MAGE-TRANSLATION-STORAGE

Facilitates translation of content to other languages.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

Updates to this policy

This privacy policy was last updated in May 2020. Please check back regularly to keep informed of updates to this privacy policy.